CUSTOMER CARE

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Phone

+91 93102 23773

Monday to Sunday: 10am-7pm IST

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Email

customercare@merikatha.com

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FAQ

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FAQ

Q1: What types of handmade products do you offer?

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At Meri Katha, we specialize in authentic Indian handicrafts including traditional paintings (Madhubani, Warli, Pattachitra), handcrafted wall plates, terracotta pottery, textile art, metal crafts, and wooden artifacts. Each piece is handcrafted by skilled artisans using centuries-old techniques passed down through generations.

Q2: Are all your products certified as authentic handicrafts?

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Yes, the majority of our products are ODOP (One District One Product) certified or sourced directly from recognized artisan clusters and cooperatives. We work closely with artisans to ensure every piece reflects traditional craftsmanship, regional heritage, and authentic production methods.

Q3: What does ODOP (One District One Product) certification mean?

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ODOP certification indicates that a product originates from a specific district known for that craft, follows traditional production techniques, supports local artisan communities, and meets quality benchmarks set under the ODOP initiative. This ensures authenticity and direct artisan impact.

Q4: Can I learn about the specific artist who created my piece?

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Absolutely! Each product includes an artisan story card that shares details about the maker, their craft lineage, techniques used, and the cultural significance of the artwork. We believe every creation carries a human story worth celebrating.

Q5: How do I place a custom art commission?

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You can request a custom commission through our website’s “Commission Art” Page or by emailing customercare@merikatha.com Please share details such as size, theme, preferred art form, and timeline. Our team will then connect you with suitable artisans and share a detailed proposal.

Q6: What is the timeline for commissioned artwork?

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Timelines vary based on the size and complexity of the artwork. Once we understand your requirements in detail, we will share a precise timeline with you. Traditional art forms that involve specific natural processes such as dye preparation, clay curing, or the use of seasonal materials may require additional time.

Q7: How are fragile items like pottery and wall plates packaged?

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We use secure triple-layer packaging including bubble wrap, custom-cut foam protection, and sturdy corrugated boxes. Fragile items are clearly labeled and insured for transit. Our packaging is designed to be both durable and eco-conscious.

Q8: Are commissioned or customized items returnable?

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No. Commissioned, customized, or personalized items are strictly non-returnable and non-refundable, except in cases of transit damage supported by an unboxing video.

Q9: What if I receive the wrong item?

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Please notify us immediately with your order number, photos, and an unboxing video. We will arrange a return pickup and dispatch the correct item. As a courtesy, you will receive discount on your next purchase.

Q10: What is your policy on natural imperfections?

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Minor variations in color, texture, or form are natural characteristics of handmade products and are not considered defects. These variations highlight the authenticity and individuality of handcrafted items. Product images reflect actual pieces as closely as possible.

Q11: What payment methods do you accept?

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We accept credit/debit cards, NetBanking, UPI, wallets, and EMI options. For commissioned artworks, a 50% advance is required with the remaining balance payable before dispatch.

Q12: Do you offer gift cards?

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Yes! Digital gift cards are available from ₹2000 to ₹10,000 and are valid for 12 months. They can be used across all products, including partial payments for commissioned artwork. Gift cards are delivered instantly via email with a personalized message.

Q13: Can I combine multiple payment methods?

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Yes, gift cards can be combined with other payment methods. EMI options can also be used alongside select payment modes. For assistance with complex payments, please contact our support team.

Q14: Is my payment information secure?

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Yes. All transactions are protected with 256-bit SSL encryption and processed through PCI-DSS compliant payment gateways. We do not store card details and use additional authentication for enhanced security.

Q15: How should I care for handmade pottery?

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Handwash using mild soap. Avoid dishwashers and extreme temperature changes. Decorative terracotta items should be kept away from moisture. Food-safe pottery is lead-free and finished with food-grade glazes.

Q16: How do I maintain paintings and wall plates?

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Keep away from direct sunlight and high humidity. Dust gently using a soft brush or microfiber cloth. Avoid damp areas, especially for artworks created with natural pigments.

Q17: Do you offer gift wrapping and personalized notes?

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Yes! We offer premium gift wrapping using traditional Indian fabrics for an additional charge. Personalized handwritten notes are complimentary with all gift orders.

Q18: Do you offer corporate gifting services?

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Yes, we provide curated corporate gifting solutions featuring authentic Indian handicrafts. Our services include custom curation, branded packaging, bulk discounts, staggered deliveries, and gifting reports.

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For commission inquiries, custom artwork requests, or to connect directly with our artists, please use our commission form. We're here to help you bring your vision to life through traditional Indian art forms.

When you contact our team, your personal data will be handled in accordance with our Privacy Policy and processed with the utmost respect for your privacy.

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Our dedicated Meri Katha team is passionate about connecting you with India's cultural heritage. For quicker responses regarding orders or products, please check our FAQ section first.

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